App-owned editable content
Returns & Refund Policy
This page is maintained by JSD E-COMMERCE LTD to explain how Rebel Radiance handles returns and refunds.
Return window
We accept returns within 10 days of delivery. Items must be unused, unopened, and in their original packaging to qualify for a refund.
How to start a return
To request a return, email us at rebelradiance4@gmail.com with your order number and the reason for return. We will provide return instructions within 2 business days.
Refund process
Once we receive and inspect your returned item, we will notify you by email. Approved refunds are issued to the original payment method within 5–10 business days, depending on your payment provider.
Non-returnable items
For hygiene and safety reasons, we cannot accept returns on opened or used skincare, beauty tools, or personal care items unless they arrive damaged or defective. Gift cards and final-sale items are also non-returnable.
Damaged or defective items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with photos. We will arrange a replacement or refund at no extra cost.
Return shipping costs
Customers are responsible for return shipping costs unless the return is due to a damaged, defective, or incorrect item. We recommend using a trackable shipping service.
Exchanges
We do not offer direct exchanges. If you would like a different item, please return the original item for a refund and place a new order.
Late or missing refunds
If you have not received a refund after 10 business days, first check with your bank or credit card company. Processing times can vary. If you still need help, contact us at the email above.